Customer Communication Management

Customer communication just got a whole lot better — and way more fun

Keep customers happy — and in the loop

Having a positive and consistent way to communicate with your customers is necessary for any trade service business. Need to send a follow-up email or an appointment reminder about an upcoming visit? You'll find communication can be both simple and easy, meaning customers are kept in the loop — and above all happy, happy, happy.

With FieldPulse Customer Communication & Notifications, once you've added your customers to your account, you'll be able to assign specific technicians to each customer. They will then be able to communicate easily with customers about any jobs they may have.

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Clear, simple communication


Trade service businesses who communicate consistently with their customers build a reputation for being honest and trustworthy. Pair that with providing the best work on every job, and you’re sure to see even more recurring business and job referrals.


Knowing about any potential issues or challenges during or after a job is essential to providing the best customer service. An easy communication process for your tradies means they'll know right away if a client is unhappy or if something goes wrong after a job has been completed.

With these easy ways to communicate, you’ll be able to answer any issues right away, adding to your reputation as a leading service business in your area.


Your team can send customers simple text messages as they are on route to a job, or if they will be running late.

Standardise each message with your specific business information for an even more personalised touch. Each message can also include the name of each technician, so that customers will know exactly who to look for.

"Good bang for the buck, easy to set up, great customer service that is US based. very easy to customize to your small business."

Joel M.

"Very easy app for me to use in order to stay in touch with the office while in the field. I can update job status, contact customers, upload pictures, invoice/collect/write estimates ALL from the jobsite. Gps always shows me where my jobs are. I can know where my co-workers are at. Plus, I never have to start out my work day wondering where I'm going to be or what I'm going to be doing. Fantastically easy to use and boost productivity by 500%."

Ash J.

Learn more about customer management best practices

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