Plumbing

When Premium Plumbing & Septic needed to scale their business and simplify their paperwork they trusted FieldPulse

Outstanding, absolutely amazing support.

Danielle Burton

Operations Manager at Premium Plumbing and Septic
20%
20 percent fewer missed appointments
10%
10 percent increase in revenue growth
48
Average onboarding of new technicians has reduced to 48 hours or less
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About The Customer

Premium Plumbing & Septic is a family owned company located in Villa Rica, Georgia focused on residential, commercial, and emergency services. Their business highlights their customer service as a core value and believes in treating every customer like family.

The Challenge

Before using FieldPulse, Premium Plumbing & Septic’s team used a traditional paper system for managing their business. They found using paper didn’t scale up as their workforce and number of trucks on the road grew. When using pen and paper they found a number of things were misplaced and lost. Danielle Burton, Operations Manager at Premium Plumbing & Septic, knew it was essential to have good documentation on every job, in case of future disagreements over billing and knew there had to be abetter, easier way manage the business.

After Premium Plumbing & Septic grew to 12 vans, they found that their paper system didn’t scale and was causing growing pains for their business - it was hard to share jobs with multiple techs. They realised that they would need a software system that could scale with their business, and connect everyone via the cloud.

The Solution

After searching for a new, easier, and intuitive way to manage their business Danielle discovered FieldPulse. Now using FieldPulse, the team is loving how easy it is to use and how it is saving them time. New techs can easily pick it up and begin using it with minimal training - Danielle estimates that they are getting new tech’s fully onboarded several days faster than they were prior to usingFieldPulse.

Adopting FieldPulse has also provided a fully paperless no-contact experience for their customers. And now everything is easily managed, organised, and more efficient - saving them time and money thanks to FieldPulse.

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