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Field Service CRM

We’re proud to offer top-of-the-line CRM software that provides a centralised hub of easily accessible information about each of your customers. Keep detailed, customisable customer records that store comments, track job updates, and more. With FieldPulse, your entire team gets the insights they need to deliver a high-quality, personalised experience that helps you build and maintain relationships.

Plumbing Estimate from Pricebook
Plumbing Estimate from Pricebook

Customer Records

With FieldPulse Customer Records, you can sort customers by individual customer information or companies with multiple contacts. You can even associate certain customer profiles with one another.

Every profile provides multiple points of contact for customers with a detailed history for seamless communication across your team. Each profile links customers’ signed documents, previous jobs and projects, invoices, and quotes — even the ones they didn’t accept.
  • Segment your customers into lists to refine your sales process and identify opportunities and track them as they move through the sales process
  • Organise with custom fields and tags so you have the information you need for each customer — like lead sources and gate codes
  • Upload and store photos, PDFs, and custom forms to quickly answer customer or technician questions
  • Set user permissions so only managers can see full customer profiles
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    Customer Communications

    Never be left wondering if email requests for payments or sales got lost in the shuffle or leave your customers in the dark waiting for their technician to show. FieldPulse makes it easy to stay in touch with customers and keep an eye on communications.

    Easily send email and SMS communications directly from the app and see when emails bounce or are opened by clients.

    With FieldPulse, you can even speed up time-consuming, repetitive tasks like data entry, reminders, and follow-ups with automations. Set up emails to send when jobs are created or when the status changes to canceled or paid.
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      iphone customer communication email

      Integrations

      By using FieldPulse’s integrations, running your business from anywhere has never been easier.

      As a premier partner of Reece, FieldPulse users can search through the entire Reece product catalogue without ever leaving the FieldPulse app. Utilize Nicejob to collect reviews via FieldPulse after each job closes, increase your website’s search rankings, and generate more leads.

      Quickly take payments on-the-go with our Square Payments integration. Sync FieldPulse with Xero to seamlessly integrate your invoices, payment records, customers, and invoice items to make accounting a breeze.
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      Booking

      FieldPulse's Customer Portal allows customers to send messages and book jobs with ease. Get a custom landing page you can link to or embed on your website or Facebook account with a custom URL, welcome text, and description.

      Then, set up your booking portal to include availability, appointment duration, and time intervals between jobs — or just a simple contact form so visitors can send you a quick message.
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        customer booking portal
        Customer History Portal

        Customer Portal

        FieldPulse’s Customer Portal gives your customers the power to view all of their jobs, quotes, invoices, and payments, so they can see all the information they need when they need it.

        Customers can edit their contact information, check payments, schedule a new job, view all their jobs and projects along with job notes, and download any files associated with their account including previous quotes and invoices.
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        Engage

        Upgrade your experience with FieldPulse’s integrated phone system. With FieldPulse Engage, you can separate your team's personal and business communications and give technicians individualised work numbers so their personal lines stay private and you can jump into conversations fast.

        Technician busy with a customer and can't answer their mobile? Have a frustrated customer and need to step in and defuse the situation? By using Engage, you and your office staff can easily catch up on conversations inside the app and respond directly via an interactive chat.

        Get unlimited calls and texts for up to 5 lines for just $39/month.
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          Engage integrated phone system SMS text messaging

          Upgrade your trade with everything you need in one place.